Privacy Policy

CyberWave Digital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a consultation
• Subscribe to our newsletter or marketing communications
• Engage with us through email, phone, or other communication channels
• Enter into a service agreement with us

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device identifiers

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver and improve our managed IT, cybersecurity, and AI services
• Send you relevant marketing communications (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations and enforce our agreements
• Detect, prevent, and address security incidents

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who assist us in operating our business, such as hosting providers, analytics services, and marketing platforms.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of marketing communications
• Restrict or object to certain processing activities
• Data portability

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. SMS and Text Message Communications

When you provide your mobile phone number to CyberWave Digital — through our contact form, verbal agreement, or any other channel — and consent to receive text messages, you agree to receive SMS/MMS communications from us related to our services, appointment reminders, support updates, and other business communications.

How We Collect and Use Your Phone Number

We collect your mobile phone number when you voluntarily provide it to us. We use this information solely to send you the type of messages you have opted into. We use RingCentral as our SMS communications platform to deliver these messages.

No Sharing of Mobile Data

Mobile opt-in data and consent (including your phone number) will not be sold, rented, or shared with any third party or affiliate company for marketing or promotional purposes. Your mobile information is used only to facilitate the communications you have requested.

Message Frequency

Message frequency varies based on your interactions with us and the nature of our engagement. You may receive transactional messages, appointment or service reminders, or occasional updates relevant to your account or services.

Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier for details on any fees associated with receiving SMS messages.

Opt-Out Instructions

You may opt out of receiving SMS communications from us at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent unless you re-enroll.

Help

For assistance, reply HELP to any message or contact us at contact@cyberwavedigital.com or 1-866-365-WAVE.

Supported Carriers

SMS messaging is supported by most major U.S. carriers. Carrier support is not guaranteed for all carriers. CyberWave Digital and its messaging provider are not liable for delayed or undelivered messages.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

CyberWave Digital
Email: contact@cyberwavedigital.com
Phone: 1-866-365-WAVE
Monday – Friday, 8am – 6pm EST